Privacy Policy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available as a link from every page on our website.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs) - To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you) - To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) - To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. - To send periodic emails
The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
If you sign up for our email newsletter, the email address you provide will only be used to send you periodic information and updates.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.)
We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Account Maintenance' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on August 27, 2010
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Store Policies
- Details
Nancy Rink Designs reserves the right to make changes regarding the prices of the products we offer at any time.
Returns Policy:
We hope that you are completely satisfied with your purchase from Nancy Rink Designs. However, If an item does not meet your expectations, return it to us within 30 days for a full refund or exchange. All goods must be returned in their original state – not cut, washed, or dyed.
All sales on Books and Patterns are final. No returns accepted on instructional material. A copy of the original packing list must accompany the return for full credit to be issued. Shipping charges are not included in returns.
Shipping Policy:
For in-stock items, Nancy Rink Designs will make every effort to ship within 7 business days of receiving your order. Orders are shipped on business days only. Business days are Monday-Friday, excluding holidays. The length of time required to fill an order will depend on several factors including but not limited to the size of the order; the time of the year; the number of other orders already placed; our out-of-town vending schedule.
Products are shipped in the USA via United States Post Office Priority Mail with Delivery Confirmation. When checking out, the shopping cart will show you the shipping cost, which is based on origin, destination, and package weight including packing materials. Shipping fees charged are our actual shipping costs.
Delivery time is calculated according to actual “business days” from the date shipped and does not include weekends or holidays. This estimate is also displayed in the shopping cart when you check out.
Priority Mail is generally listed as 2-3 days delivery within the United States, but may take up to 5 days depending on the distance and other factors. These delivery estimates are not guaranteed by USPS or by Nancy Rink Designs. Sometimes delivery times are affected by internal factors at USPS that we cannot control.
Lost Shipments:
USPS Priority Mail - if an order hasn't arrived within 14 days, please contact us. We will check the delivery confirmation status and have USPS investigate. If the delivery confirmation status shows the package as being delivered to the correct address, we cannot reship, refund, or replace the order. If the delivery status shows that it hasn't yet been delivered, we will send out a replacement order.
International Orders:
We ship internationally to these countries:
- Canada
- Mexico
- Australia
- New Zealand
- United Kingdom - England, Northern Ireland, Scotland, and Wales
- Ireland
- France
- Spain
- Netherlands
Products are shipped internationally via United States Postal Service International Priority Mail up to 20 pounds. Delivery charges to your country are shown in the shopping cart once you’ve provided your delivery address and before you pay. Once you place your order it will be scheduled for shipment within 7 business days. The time in transit varies. USPS Priority Mail International has an estimated delivery time of 3-12 business days depending on the destination.
If your country is not listed, you won't be able to create a customer account or purchase any products through this website. You may contact us. Tell us your country and the products you would like to purchase. A representative will contact you with actual shipping charges, delivery times and methods. We may add your country to our list if there is enough demand, so please let us know you are interested.
Payment Methods:
Nancy Rink Designs uses PayPal as our online payment processor.
- Your financial information stays safe with PayPal. We never see it!
- When you check-out, you leave Nancy Rink Designs’ website and are transferred to PayPal secure servers to complete the transaction.
- Securely pay with your credit or debit card, bank account, or PayPal balance without ever exposing your numbers to Nancy Rink Designs.
- Information is automatically sent over the internet with a high level of data encryption.
- You are 100% protected against unauthorized payments sent from your account.
- You pay no fees to PayPal for making purchases.
- Every PayPal payment is followed by an email confirming your transaction to help safeguard you against identity theft.
- Don't have a PayPal account? Prefer not to create one? You don't need to! You can still pay with your credit card or bank account.
If you prefer not to make online purchases, you may contact us by email to arrange payment by check, money order, or credit card. Be aware that this payment option will delay delivery of your order until your check is received and clears deposit.
Sales Tax:
Nancy Rink Designs is based in California. All shipments to a California delivery address are subject to sales tax at the Kern County rate of 7.5%. All other orders are sales tax-free.
Copyright and Trademark:
All original contents of this website, including but not limited to words, images and sounds, are copyright protected. You may not reproduce, copy, download or distribute any content of this site without first obtaining Nancy Rink Designs express written authorization unless otherwise authorized by law.
Quilters and quilt shops have permission to download those patterns designated as “free”. These Free Patterns are entrusted to you for your own personal use. Please remember that these are "free" and at no time may they be sold or distributed commercially. Patterns will be available for purchase on the Pattern Page after they have been removed from "free" status.
Use of Digital Images:
All images on Nancy Rink Designs’ website are the intellectual property of Nancy Rink Designs. All rights reserved. Any use of any images on Nancy Rink Designs website, including the reproduction, modification, distribution, replication, without the express written permission is strictly prohibited.
Privacy Policy:
We keep all customer information confidential and do not share any information with any outside parties under any circumstances. See our full, detailed Privacy Policy.
Wholesale Accounts
For wholesale orders we need the following information:
- Your Name
- Shop Name
- Address
- Phone Number
- Tax ID Number and/or copy of your resale permit
- Credit Card Number. First orders are pre-paid by check or Visa/Mastercard. A net 30 account may be set up for future orders.
To set up your account you have the folowing options:
- Email or complete our online contact form (please do not email credit card information — we will call you for it.)
- Call 661-487-2344. We are in California on Pacific Standard Time, but feel free to leave a voice mail if calling before or after normal business hours.
We also wholesale through the following distributors:
- Checker Distributors
- United Notions
- Petersen Arne
